The Solution is a support platform for employees and collaborators of our clients that allows them to book appointments with coaches and psychologists (the “Practitioner”).

We offer the following services:

• Individual support sessions with a Practitioner
• Group sessions facilitated by a Practitioner
• Access to digital content and programs
• Access to a training program through e-learning modules available directly via an integration with Slack or Microsoft Teams (the “Félix Tool”)

Your employer may also subscribe to our psychosocial risk audit services (“RPS Audits”). In this context, you may be asked to:

• Complete a digital questionnaire
• Take part in one or more interviews with a Practitioner

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Personal data is data that makes it possible to identify an individual directly or by combining it with other data.

We collect data that falls into the following categories:

• Identification data: last name, first name, work email address, age range, gender, photo
• Professional data: position, company, team, length of service
• Appointment-related data: dates and times of appointments, the Practitioner involved, selected themes, keyword chosen by the Practitioner to describe mood
• Connection data: IP address, connection logs

When creating an account on our Solution, you may log in using a third-party authentication service. In this case, certain personal data such as your name, surname, and email address may be retrieved from these services. By choosing this option, you agree that the service will provide this data to us.

As an exception, when logging into the Solution via SSO technology, Moka Care will not access or collect your account password.

We may also collect data relating to your physical and or mental health:

• As part of an orientation or support call: this data is collected only with your explicit consent, obtained via the checkbox available when you create your account.
• As part of RPS Audits: this data is collected only with your explicit consent, obtained via the checkbox at the bottom of the RPS Audit questionnaire.

Mandatory data is indicated when you provide your data. It is necessary in order to provide you with our services.

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The following may have access to your personal data:

• Our company staff
• Our subprocessors: hosting provider, CRM provider, email sending provider, cookie management tool, advertising networks
• As part of the Félix Tool: Slack Technologies Limited (Dublin, Ireland) and Microsoft Ireland Operations Limited (Dublin, Ireland)
• Our Practitioners, who act as independent data controllers
• Audit and oversight services (statutory auditor), public authorities, legal auxiliaries, ministerial officers

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The only data shared with your employer is anonymized data provided as statistics by topic. No details about identity or the content of appointments are shared.

Your data is stored on the servers of Amazon Web Services (Germany and France).

As part of the tools used, your data may be transferred outside the EU, secured by:

• European Commission adequacy decision (Article 45 GDPR)
• Appropriate safeguards (Article 46 GDPR): standard contractual clauses, binding corporate rules, approved certification mechanism
• Other appropriate safeguards described in Chapter V of the GDPR

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You have the following rights:

• Right to information: the subject of this policy
• Right of access: access all of your data at any time
• Right to rectification: correct inaccurate, incomplete, or outdated data
• Right to restriction: obtain restriction of processing (Art. 18 GDPR)
• Right to erasure: request deletion of your data and prohibit any future collection
• Right to lodge a complaint with the CNIL (French data protection authority)
• Right to define instructions regarding the retention, deletion, and communication of your data after your death
• Right to withdraw consent at any time (Art. 7 GDPR)
• Right to data portability: receive your data in a machine-readable format (Art. 20 GDPR)
• Right to object to processing of your data

• Email : dpo@moka.care
• Address : Moka Care, 6 rue Saint Sabin, 75011 Paris

We may amend this policy at any time. These changes will apply from the effective date of the amended version. We will inform you of any significant changes.

Effective date: 01/01/2026

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