The moka.care deontology charter

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For our members

At moka.care, we are committed to providing serious mental health support that is accessible to everyone and meets your expectations, whether it is our individual support, our group support or our digital support. We that this support is respectful of you, your freedom and your private life, your organisation and the professionalism of the practitioners we work with. To do this, we rely on a deontology charter. Here, we summarise the main points in full transparency and with no legal jargon, promise.

What the moka.care deontology charter means for you

Inclusive support
Our practitioners and our team of psychologists provide mental health support to all people regardless of age, gender, cultural origin, social background, sexual orientation, disability, physical appearance and social situation.
Adapted, quality and responsive support
To offer you this support:

We carefully select practitioners capable of supporting you, individually and/or collectively, whatever the situation you're going through.
Our team of referring psychologists will direct you to the best available practitioner as quickly as possible.
We redirect you to another practitioner in our community as soon as you ask us to do so (problem in the therapeutic alliance, inadequacy of the necessary skills for the accompaniment), or when the practitioner considers this redirection necessary.
We take your satisfaction into account and measure the impact of our individual and/or collective support on your well-being, so that we can continuously improve.
We produce, select and make available to our members content (training courses, articles, videos, tools such as questionnaires, breathing exercises, etc.) that we rigorously select according to criteria of expertise and usefulness in mental health.

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Confidentiality as a keystone

All your exchanges, whatever they may be (referral calls, individual sessions, group sessions, etc.) with our referral psychologists and practitioners are entirely confidential and covered by professional secrecy.

Whether in France, the European Union or the United States, professional secrecy can only be lifted in serious situations provided for by the specific provisions of each territory.
No data about you as an individual will ever be shared with your company. We only share anonymous and aggregated data with your company, with the sole objective of improving your quality of life at work.
The personal data we collect is stored securely, and complies with the General Data Protection Regulation of the European Union.

What the moka.care code of ethics means for your company

Tailored, high-quality, inclusive, preventive and responsive support for both employees and the company

We provide your company with personalized advice on how to implement a mental health action plan. In particular, this advice is based on anonymized and aggregated data, enabling the identification of specific mental health issues.

A mental health action plan can include :

Quality group training, subject to continuous improvement processes.
Individual referral of employees to the most appropriate practitioners
Self-care content recommendations.
Personalized advice from mental health experts, enabling your company to manage potential crises.
support for internal dialogue to defuse situations where mental health is an issue (mediation, dialogue between employees and their manager or HR, etc.).

Unwavering protection of employee and company confidentiality
No information about your company and its mental health issues is shared publicly by moka.

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What moka.care ethics mean for our practitioners

Solid, proven skills

Our psychologists, coaches and therapists have received a high level of theoretical and practical professional training, enabling them to work in a variety of settings: individual and group sessions, content creation, corporate consulting.
They commit to continuous training in order to develop their knowledge and professional skills. To this end, moka.care offers them the opportunity to join intervision groups in order to take a step back from their practice and maintain a dynamic of growth and professionalization in the service of the employees they follow.

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A great professionalism

Our practitioners are committed to using all their skills to help you grow and can refer you to a colleague if needed.
They observe an attitude of reserve, respect and benevolence towards themselves, and have the right to refuse support that is not in line with their ethics or skills, whether this involves individual or group support, business advice or content production. They will then direct the request to other, more appropriate professionals.

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Confidentiality and professional secrecy are the watchwords

Our practitioners are bound by professional secrecy and treat all information about an employee as strictly confidential.
They ensure the anonymity of the people who consult them and do not communicate any information about a person to a third party without his or her consent.
They guarantee employees the strict confidentiality of exchanges held during individual and group sessions.

⚠️ In serious situations, our practitioners may breach confidentiality, particularly if the person represents a danger to themselves or others.

For example, if the person represents a danger to him/herself (suicidal crisis), the practitioner will assess the risk, urgency and dangerousness, and may need to contact emergency medical services to ensure the person's safety.

The European Court of Human Rights within the European Union, and the Supreme Court of the United States, pay particular attention to the protection of professional secrecy.

The disclosure of professional secrecy to the judicial authorities can only be exercised by the practitioner on grounds of necessity or the general interest, as recognized by the jurisprudence of the countries concerned.

For French practitioners, professional secrecy is subject to a strict legal framework and rules. Itsviolation is punishable under article 226-13 of the French Penal Code. Article 226-14 nevertheless lists certain cases in which the law requires or authorizes the disclosure of secrecy:

When a minor or a person who is unable to protect him/herself due to age or physical or mental incapacity is the victim of abuse or deprivation, including sexual abuse or mutilation.

⇒ The practitioner informs the judicial, medical or administrative authorities
When, in the exercise of his profession, the practitioner observes physical or psychological abuse or deprivation

⇒ He informs the Procureur de la République or the cellule départementale de recueil des informations préoccupantes, with the consent of the non-vulnerable adult victim (consent not necessary in the case of a minor).
When, in the exercise of his profession, the practitioner observes domestic violence

⇒ He informs the Public Prosecutor, even against the consent of the adult victim, after having asked him, provided that the practitioner considers that the victim's life is in immediate danger and that the victim is under the influence of the perpetrator of the violence.
When the practitioner is aware of the dangerous nature for himself/herself or for others of the persons who consult them and of whom he/she knows that they hold a weapon or that they have expressed their intention to acquire one.

⇒ He informs the Préfet (in Paris, the Préfet de Police)

Given the imperative nature of professional secrecy, the practitioner who decides to reveal it in these situations communicates only what is strictly essential for the truth to emerge.

Under the terms of article 226-14 of the French Penal Code, revealing information to an authority is not compulsory but authorized: it refers to an assessment, a professional positioning, an ethical choice made by the practitioner at his or her own discretion.

❓ How should a practitioner behave in a situation not covered by article 226-14 of the French Penal Code, but which he or she considers to be a cause for concern?

While respecting professional secrecy, practitioners can discuss the situation of concern with the team of referral psychologists at moka.care, who are always available to help practitioners.

A neutral stance
Our practitioners and our team of referral psychologists are committed to maintaining a neutral and benevolent stance in relations between companies and their employees. They are committed to promoting employees' mental health and respecting the company's interests. In addition, they keep confidential the names of companies supported by moka.care.

They do not suggest termination of the employment contract, nor are they authorized to do so.
They do not recommend or provide time off work, as they are not physicians. In the event that an employee's mental health presents a serious risk that warrants therapeutic time off work, practitioners will refer the employee to a qualified physician.
They will not agree to testify or provide evidence in a dispute between your company and an employee unless ordered to do so by a court.
They may agree to issue a psychological follow-up certificate for the employees they follow in the context of litigation not involving your company.

‍

For our customers

At moka.care, we are committed to helping your company and your employees deal with mental health issues in the most serious way possible. We want this support to be respectful of your organization, your employees, their freedom and privacy, and the professionalism of the practitioners we work with. To this end, we have drawn up a code of ethics. Here we summarize the essential points in full transparency and without legal jargon, we promise.

‍

What the moka.care code of ethics means for your business

‍

Adapted, high-quality, inclusive, preventive and responsive support for both your employees and your company

We provide customized advice to help your company implement a mental health action plan. In particular, this advice is based on anonymized and aggregated data, making it possible to identify specific mental health issues.

A mental health action plan may include :

High-quality group training courses, subject to continuous improvement processes
Individual referral of your employees to the most appropriate practitioners
Self-care content recommendations
Personalized advice from mental health experts, enabling your company to manage potential crises
support for internal dialogue to defuse situations where mental health is an issue (mediation, dialogue between employees and their manager or HR, etc.).

Unwavering protection of employee and company confidentiality

No information about your company and its mental health issues, or the problems your employees face, is shared publicly by moka.care.

‍

What moka.care ethics mean for your employees

‍

Inclusive support

Our practitioners and our team of referral psychologists provide mental health support to all people, regardless of age, gender, cultural origin, social background, sexual orientation, disability, physical appearance or social situation.

Tailored, high-quality, responsive support

To offer this support to your employees :

We carefully select practitioners capable of supporting them, individually and/or collectively, whatever the situation.
Our team of referral psychologists will direct them to the best available practitioner as quickly as possible.
We redirect your employees to another practitioner in our community as soon as they ask us to do so (problem in the therapeutic alliance, inadequacy of the skills required for support), or when the practitioner considers this redirection necessary.
We take your employees' satisfaction into account and measure the impact of our individual and/or collective support on their well-being, so that we can continuously improve.
We produce, select and make available to your employees content (training courses, articles, videos, tools such as questionnaires, breathing exercises...) that we rigorously select according to criteria of expertise and usefulness in mental health.

Confidentiality as a keystone

All exchanges between your employees and our referral psychologists and practitioners, whatever they may be (orientation calls, individual sessions, group sessions, etc.), are entirely confidential and covered by professional secrecy.

Whether in France, the European Union or the United States, professional secrecy can only be lifted in serious situations provided for by the specific provisions of each territory.

No individual employee data will ever be shared with your company. We only share anonymous, aggregated data with you, with the sole aim of improving the quality of life at work.
The personal data we collect is stored securely, and complies with the General Data Protection Regulation of the European Union.

‍

A neutral posture

Our practitioners and our team of referral psychologists are committed to maintaining a neutral and benevolent stance in relations between companies and their employees. They are committed to promoting the mental health of employees and respecting the interests of the company, and keep confidential the names of companies supported by moka.care. They do not suggest termination of employment contracts, nor are they authorized to do so.
They do not recommend or provide time off work, as they are not physicians. In the event that an employee's mental health presents a serious risk that warrants therapeutic time off work, practitioners will refer the employee to a qualified physician.
They will not agree to testify or provide evidence in a dispute between your company and an employee unless ordered to do so by a court.
They may agree to issue a psychological follow-up certificate for the employees they follow in the context of litigation not involving your company.

‍

What deontology moka.care means for our practitioners

Solid, proven skills

Our psychologists, coaches and therapists have received a high level of theoretical and practical professional training, enabling them to work in a variety of settings: individual and group sessions, content creation, corporate consulting.
They commit to continuous training in order to develop their knowledge and professional skills. To this end, moka.care offers them the opportunity to join intervision groups in order to take a step back from their practice and maintain a dynamic of growth and professionalization in the service of the employees they follow.

A great professionalism

Our practitioners are committed to using all their skills to enable your employees to flourish, and can turn to a colleague if necessary.
They observe an attitude of reserve, respect and benevolence towards themselves, and have the right to refuse support that is not in line with their ethics or skills, whether this involves individual or group support, business advice or content production. They will then direct the request to other, more appropriate professionals.

Confidentiality and professional secrecy are the watchwords

Our practitioners are bound by professional secrecy and treat all information about an employee as strictly confidential.
They ensure the anonymity of the people who consult them and do not communicate any information about a person to a third party without his or her consent.
They guarantee the employee the strict confidentiality of the exchanges held during the sessions.

⚠️ In serious situations, our practitioners may breach confidentiality, particularly if the person represents a danger to themselves or others, or if they are breaking the laws of the country concerned.

‍

The European Court of Human Rights in the European Union and the Supreme Court of the United States pay particular attention to the protection of professional secrecy.

Practitioners may only disclose their professional secrecy to the judicial authorities when necessary or in the public interest, as recognized by the case law of the countries concerned.

For French practitioners, professional secrecy is subject to a strict legal framework and rules. Itsviolation is punishable under article 226-13 of the French Penal Code. Article 226-14 nevertheless lists certain cases in which the law requires or authorizes the disclosure of secrecy:

When a minor or a person who is unable to protect him/herself due to age or physical or mental incapacity is the victim of abuse or deprivation, including sexual abuse or mutilation.

⇒ The practitioner informs the judicial, medical or administrative authorities

When the practitioner observes physical or mental abuse or deprivation in the exercise of his profession

⇒ Informs the Procureur de la République or the cellule départementale de recueil des informations préoccupantes, with the consent of the non-vulnerable adult victim (consent not required in the case of a minor).

When, in the course of his work, the practitioner observes domestic violence

⇒ He informs the Public Prosecutor, even against the consent of the adult victim after having asked him, provided that the practitioner considers that the victim's life is in immediate danger and that the victim is under the influence of the perpetrator of the violence.

When the practitioner is aware of the dangerous nature for himself or for others of the persons who consult them and of whom he knows that they possess a weapon or that they have expressed their intention to acquire one.

⇒ He informs the Préfet (in Paris, the Préfet de Police)

In view of the imperative nature of professional secrecy, the practitioner who decides to reveal it in these situations communicates only what is strictly essential for the truth to emerge.

Under the terms of Article 226-14 of the French Penal Code, disclosure of information to an authority is not compulsory, but authorized: it refers to an assessment, a professional position, an ethical choice made by the practitioner at his or her own discretion.

❓ What behavior is the practitioner recommended to follow in a situation not covered by article 226-14 of the Penal Code but which he or she considers worrying?

While respecting professional secrecy, he or she can discuss the situation of concern to the person being monitored with the team of referral psychologists at moka.care, who are always available to practitioners.

‍

For our practitioners

At moka.care, we're committed to providing our customers and their employees with serious mental health support that's accessible to everyone, whether it's our individual support, our group support or our digital... support. We do it thanks to you. We want this support to be respectful of your professionalism, of the privacy and freedom of the people you consult, and of the companies that place their trust in us. To this end, we have drawn up a code of ethics. Here we summarize the essential points in full transparency and without legal jargon, we promise.

‍

What moka.care ethics mean for you

‍

Solid, proven skills

As a psychologist, coach or therapist, you have received a high level of theoretical and practical professional training, enabling you to practice your profession.
You are committed to ongoing training to develop your professional knowledge and skills. To this end, moka.care offers you the opportunity to join intervision groups to take a step back from your practice and maintain a dynamic of growth and professionalization in the service of the employees you support.

A great professionalism

You are committed to using all your skills to help the people you care for to flourish, and can turn to a colleague if necessary.
You maintain an attitude of reserve, respect and benevolence towards yourself, and have the right to refuse support that is not in line with your ethics or skills. In such cases, you will refer the employee to other, more appropriate professionals.

Confidentiality and professional secrecy are the watchwords

You are bound by professional secrecy and treat all information about an employee as strictly confidential.
You ensure the anonymity of the people who consult you and do not communicate any information about a person to a third party without his or her consent.
You guarantee the employee the strict confidentiality of exchanges held during sessions.

⚠️ In serious situations, you can break confidentiality, particularly if the person represents a danger to themselves or others, or if they are breaking the laws of the country concerned.

‍

The European Court of Human Rights in the European Union and the Supreme Court of the United States pay particular attention to the protection of professional secrecy.

Practitioners may only disclose their professional secrecy to the judicial authorities when necessary or in the public interest, as recognized by the case law of the countries concerned.

When a minor or a person who is unable to protect him/herself due to age or physical or mental incapacity is the victim of abuse or deprivation, including sexual abuse or mutilation.

⇒ You inform the judicial, medical or administrative authorities

When the practitioner observes physical or mental abuse or deprivation in the exercise of his profession

⇒ You inform the Procureur de la République or the cellule départementale de recueil des informations préoccupantes, with the consent of the non-vulnerable adult victim (consent not required if the victim is a minor).

When, in the course of his work, the practitioner observes domestic violence

⇒ You inform the Public Prosecutor, even against the consent of the adult victim, after asking him or her, provided that the practitioner considers that the victim's life is in immediate danger and that the victim is under the influence of the perpetrator of the violence.

When the practitioner is aware of the dangerous nature for himself or for others of the persons who consult them and of whom he knows that they possess a weapon or that they have expressed their intention to acquire one.

⇒ You inform the Préfet (in Paris, the Préfet de Police)

In view of the imperative nature of professional secrecy, the practitioner who decides to reveal it in these situations communicates only what is strictly essential for the truth to emerge.

Under the terms of Article 226-14 of the French Penal Code, disclosing information to an authority is not compulsory but authorized: it refers to an assessment, a professional position, an ethical choice at your own discretion.

❓ How should I behave in a situation that is not covered by article 226-14 of the French Penal Code, but which I consider worrying?

While respecting professional secrecy, you can discuss the worrying situation of the person being monitored with the team of referent psychologists at moka.care, who are always on hand to help.

‍

A neutral stance
Our practitioners and our team of referral psychologists are committed to maintaining a neutral and benevolent stance in relations between companies and their employees. They are committed to promoting the mental health of employees and respecting the interests of the company, and keep confidential the names of companies supported by moka.care.

You don't suggest terminating employment contracts, which is not your area of expertise.
You do not recommend or provide medical leave, as you are not doctors. In the event that an employee's mental health presents a serious risk warranting therapeutic leave, you will refer him or her to a qualified physician.
You do not agree to testify or provide evidence in a dispute between moka.care's corporate client and an employee, unless ordered to do so by a court of law.
You may agree to issue a psychological follow-up certificate for the employees you supervise in the context of litigation that does not involve moka.care's corporate client.

‍

What the moka.care code of ethics means for covered employees

‍

Inclusive support

Tailored, high-quality, responsive support

To offer this support to employees :

We carefully select practitioners capable of supporting them, individually and/or collectively, whatever the situation they are going through.
Our team of referral psychologists will direct them to the best available practitioner as quickly as possible.
We redirect them to another practitioner in our community as soon as they request it (problem in the therapeutic alliance, inadequacy of the skills required for support), or when you consider this redirection necessary.
We take their satisfaction into account and measure the impact of the support they receive on their well-being, so that we can continually improve.
We produce, select and make available content (training courses, articles, videos, tools such as questionnaires, breathing exercises, etc.) that we rigorously select according to criteria of expertise and usefulness in mental health.

Confidentiality as a keystone

All exchanges between employees and our referral psychologists and practitioners are entirely confidential and covered by professional secrecy.

Whether in France, the European Union or the United States, professional secrecy can only be lifted in serious situations provided for by the provisions specific to each territory. [#ancre vers section praticiens en bas].
No data about an individual employee will ever be shared with his or her company. We only share anonymous, aggregated data with the company, with the sole aim of improving your quality of life at work.
The personal data we collect is stored securely, and complies with the General Data Protection Regulation of the European Union.

What moka.care ethics mean for our corporate customers

Adapted, high-quality, inclusive, preventive and responsive support for both employees and the company

We provide customized advice to help companies implement a mental health action plan. In particular, this advice is based on anonymized and aggregated data, enabling the identification of specific mental health issues.

A mental health action plan may include :

High-quality group training courses, subject to continuous improvement processes
Individual referral of employees to the most appropriate practitioners
Self-care content recommendations
Personalized advice from mental health experts, enabling the company to manage potential crises
support for internal dialogue to defuse situations where mental health is an issue (mediation, dialogue between employees and their manager or HR, etc.).

‍

Unwavering protection of employee and company confidentiality

No information concerning the company and its mental health issues, or the problems encountered by employees, is shared publicly by moka.care.