CUSTOMER STORY

How moka.care reduces psychosocial risks at SNCF Connect & Tech

Since 2022, moka.care has been supporting teams at SNCF Connect & Tech as part of the "I feel Good" Quality of Life and Working Conditions program. Within this framework, the company pays particular attention to the mental health of its employees, managers and HR managers.
The customer
Workforce: 1,200
Sector: Tech & transport
Location: France
Its key needs
Helping managers detect psychosocial risks
Supporting HR teams in emotionally charged situations
Solutions moka
Group training
Targeted prevention plan
Crisis management
The results
35%
of employees have created an account and regularly use the moka.care application
83%
of employees are very satisfied with the support they receive
X2
In response, the number of individual sessions financed by SNCF Connect & Tech has doubled this year.
"The partnership is highly valued by our employees, especially by new arrivals who are systematically introduced to moka.care and are always favorably impressed by this benefit, but also by managers and CSE members."
Noëmie Loiseau
Human Resources Director
SNCF Connect & Tech
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Background and challenges
"We launched moka.care to meet the growing demand from managers for more training and tools on the subject of psychosocial risks."
Noëmie Loiseau
Human Resources Director
SNCF Connect & Tech
Watch the video testimonial
"Well in the head": an essential pillar of the QVCT approach at SNCF Connect & Tech.
At SNCF Connect & Tech, a Quality of Life and Working Conditions policy has been in place for over 12 years, through the "I Feel Good" program. It is based on 3 essential pillars of well-being: "well in my head", "well in my body" and "well together", with the aim of creating a healthy and balanced working environment for every employee.

In 2022, the company approached moka.care to help it cultivate this environment sustainably, with a particular focus on training managers and HR executives in mental health issues.
Support moka
A dual approach, individual and collective, curative and preventive, appreciated by SNCF Connect & Tech.
The partnership with moka.care includes :
Access for all to the moka.care application, which provides access to care and meditation tools.
Individual sessions with psychologists, coaches and therapists moka for employees who feel the need.
Group workshops and training on the subject of RPS for managers and HR teams
Conferences and relaxation workshops
moka training courses: tools that managers can apply on a daily basis.
"The partnership is highly valued by our employees, especially by new arrivals who are systematically introduced to moka.care and are always favorably impressed by this benefit, but also by managers and CSE members."
Valérie Coulon
HR Development Director
SNCF Connect & Tech
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"As HR people, we are often involved in events, whether operationally or emotionally. Calling on moka.care means calling on someone from the outside, experts who come with adapted tools, who bring objectivity to analyze the situation differently, and will be able to relieve us emotionally."
Cécile Grenier
HR Director for the Tech division in Nantes
SNCF Connect & Tech
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The impact
An essential link for HR, both in their day-to-day work and in crisis situations.
moka.care has become an essential tool for managers, and especially for HR managers who are on the front line when it comes to psychosocial risks.

The support of moka.care was also crucial during a particularly difficult episode for the teams.
"moka.care stepped in immediately by coming to Nantes, to help us take charge of the team from a collective point of view (with group sessions) and individually by offering group sessions to employees and the manager who felt the need."
Next steps
Taking psychosocial risk anticipation a step further
RPS diagnosis
To map risk and protection factors and preventive solutions.
An initial audit has been carried out for some of the teams in Nantes, based on a digital questionnaire co-constructed with HR teams and interviews conducted by psychologists moka. The aim is to roll out the system throughout the company.
Pulse surveys
To take the pulse of our teams each month and adapt the prevention plan.
This process is already carried out once a year as part of the Great Place To Work certification. SNCF Connect & Tech would like to extend this to a monthly basis.
About SNCF Connect & Tech

SNCF Connect & Tech is a private subsidiary 100% owned by SNCF Voyageurs, whose ambition is to innovate to make sustainable mobility accessible to all. The SNCF Connect & Tech teams are made up of 1,200 employees, spread over three sites in Paris, Nantes and Lille.

  • Two-thirds of the workforce is concentrated in the Tech business, which designs, develops and maintains digital solutions for the SNCF group, local authorities and regional authorities.
  • The other part works on theSNCF Connect Application, which we all know, and which is today the leading e-commerce player in France for mobility.

We build healthy working environments.

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