The deontology charter

At, we are committed to providing serious mental health support that is accessible to everyone and meets your expectations. We make it a point of honor to ensure that this support is respectful of you and your private life, your organization and the professionalism of the practitioners we work with. To do this, we rely on a deontology charter. Here, we summarize the main points in full transparency and with no legal jargon, promise.

What the deontology charter means for you

Inclusive support
Our practitioners and our team of psychologists provide mental health support to all people regardless of age, gender, cultural origin, social background, sexual orientation, disability, physical appearance and social situation.

Adapted, quality and responsive support
To offer you this support:

Confidentiality - the keystone

What the deontology charter means for your company

Adapted, high-quality, inclusive, preventive and responsive support for both employees and the company

We provide personalized advice to your company in order to implement a mental health action plan. In particular, this advice is based on anonymized and aggregated data to allow for the identification of specific mental health problems.

A mental health action plan may include:

Unwavering protection of employee and company confidentiality
No information about your company and its mental health issues is made public by

What the deontology charter means for our practitioners

Solid and proven skills

A high level of professionalism

Confidentiality and professional secrecy - watchwords

⚠️ In serious situations, our practitioners may break confidentiality, especially if the person is a danger to themselves or others, or if they break the country’s law.

The European Court of Human Rights in the European Union and the Supreme Court of the United States pay particular attention to the protection of professional secrecy.

The disclosure of any professional secret to the judicial authorities can only be exercised by the practitioner in situations of necessity or general interest, as recognized by the case law of the countries concerned.

For French practitioners, professional secrecy is subject to a strict legal framework and rules. Any violation is sanctioned by Article 226-13 of the Penal Code. Article 226-14 nevertheless lists certain circumstances in which the law imposes or authorizes the disclosure of a professional secret: 

  1. When a minor or a person who is unable to protect themselves because of their age or physical or mental incapacity is subjected to abuse or deprivation, including sexual abuse or mutilation.
    ⇒ The practitioner informs the judicial, medical or administrative authorities

  2. When the practitioner observes, while exercising their profession, any physical or psychological abuse and deprivation
    ⇒ They inform the Public Prosecutor or the CRIP (departmental unit for the collection of worrying information), with the agreement of the non-vulnerable adult victim (agreement not necessary in the case of a minor)
  3. When the practitioner observes, while exercising their profession, any conjugal violence
    ⇒ They inform the Public Prosecutor, even without the agreement of the adult victim after having asked them, provided that the practitioner considers that the victim's life is in immediate danger and that they are under the influence of the abuser.

  4. When the practitioner is aware that the person(s) consulting them is a danger to themselves or to others and that they are known to be in possession of a weapon or have expressed an intention to acquire one.
    ⇒ The practitioner informs the Prefect (or the police commissioner if in Paris)

    Given the imperative nature of professional secrecy, the practitioner who decides to reveal it in these situations only communicates what is strictly essential to arrive at the truth.

    Under the terms of Article 226-14 of the Penal Code, the disclosure of information to an authority is not compulsory but authorized: it is based on an assessment, a professional stance, and an ethical choice made by the practitioner at their own discretion.

What behavior is recommended for a practitioner in a situation not covered by Article 226-14 of the Penal Code but which they consider worrying?

All while respecting professional secrecy, they can discuss the worrying situation with's team of referring psychologists, who are always available to practitioners.

Neutrality - a pillar
Our practitioners and our team of referring psychologists are committed to maintaining a neutral stance in the relationship between companies and their employees, and thus do not take any position that could go against the company's interests.